• Admissions chatbot demo
• Graduate Division chatbot demo
• Student Affairs chatbot demo
• ZotDesk chatbot demo
• Quickstart for creating your own chatbot

• Intro to Change Management Training - Part 1: learn about change management with this on-demand training
• Intro to Change Management Training - part 2: learn about change management with this on-demand training
• Udemy - more than 5,500 free curated online training courses to support professional growth and development
• Gartner - free access to the authoritative Gartner research library through a streamlined UC Irvine portal

UCI Udemy is free to all UCI employees and students to support their professional growth and development. More than 5,500 curated online training courses are available on Udemy's learning platform. Login to Udemy to access these curated learning paths to enhance your skills.

• Business Analysis Learning Path
• Change Management Learning Path
• Consulting Learning Path
• Cost/Budget Management Learning Path
• Digital Transformation Learning Path
• Effective Communication Learning Path
• Generative Artificial Intelligence (AI) Learning Path
• ITIL/ITSM Learning Path
• Project Management Learning Path
• Six Sigma/Lean Learning Path

• Structured methods for process improvement
  • Organizational Readiness Assessment - a quick assessment to determine if the organization is ready to support an A3 process improvement
  • Problem Solving A4 Template: a tool for individuals or teams to use to suggest solutions for simple problems
  • Problem Solving A3 Template (PPT): a method for solving complex problems for which you do not know the root causes (e.g., turnover is high but we do not know why)
  • Problem Solving A3 Template (PDF): alternate format for solving complex problem for which you do not know the root causes
  • Strategy Development A3 Template: a method for implementing simple or complex strategies
• Action item trackers
  • Action Items Tracker - Complex: useful for most complex projects, although it may also be helpful to use Microsoft Project
  • Action Items Tracker - Moderate: a general tool that can also be used to provide project status to leaders
  • Action Items Tracker - Simple: for small projects/changes that can be managed through emails, e.g. copying and pasting the table and sending it to a group after a meeting to keep track of who agreed to do what
• Other process improvement tools
  • Change Adoption Campaign – Simple - this simple tool helps you think through what channels, message, and audience your change might impact
  • Situation-Target-Proposal decision-making tool: a simple method for thinking through a proposal or project and organizing it in a way that facilitates decision-making with a leader
  • Staffing Resource Assessment: a tool to assessment your organization's resources – who, what they do, when they do it, how long does it take, etc.
  • Stakeholder Master List: keep track of everyone who is involved with or may be impacted by your project/change
  • Survey Construction Guide - a guide for constructing surveys, including general tips, types of questions, and examples
  • Yellow belt LSS Tools - a collection of tools for conducting lean six sigma projects, including: time observation sheets, DOWNTIME waste analysis, spaghetti diagrams, and fishbone template.

• Application Support Assessment
• Database Support Assessment
• End Point Support Assessment
• Help Desk Support Assessment
• IT Procurement Support Assessment
• IT Research Support Assessment
• Server and Infrastructure Support Assessment
• Website Support Assessment

• Spring Forward Pitch Competition Event - Recording